Working with oral or written applications, proposals and complaints of citizens and accepting citizens in the theater directorate is carried out on the basis of the Law of the Republic of Uzbekistan "On Appeals of Natural and Legal Entities".

The responsibility for working with citizens' appeals is assigned to the deputy directors of the theater and department directors.

Citizens are received in the theater by the theater director, deputies, department directors in the citizens' reception room. Reception of citizens is carried out according to the schedule approved by the order of the Theater. The reception schedule is brought to the attention of citizens.

The director and deputies of the theater will receive citizens on the basis of a special schedule in the regions.

After the admission of each citizen, admission forms are issued. It contains the surname, first name, patronymic, place of residence of the admitted citizen, and a summary of the appeal. The admission form is registered in the general department. The problem raised at the reception is sent to the relevant executives for resolution, and its supervision is personally supervised by the relevant department of the administration and the heads of the general department.

Receives appeals from citizens who come to the theater and submits them to the director of the theater for consideration depending on their content. The task given by the director to study the appeal is registered in the registry office and delivered to the relevant executors. This process is personally supervised by the theater office specialist.

A working group consisting of relevant specialists may be formed by the director or an expert sent to review the appeals of citizens. Citizens' proposals will be reviewed within one month from the date of their receipt (except for proposals that require additional study), and the person who made the proposal will be informed about it within ten days. Applications and complaints Within a period of up to one month from the date of entry into the theater, applications and complaints that do not require additional study and verification will be considered no later than fifteen days. In cases where it is necessary to conduct an inspection, request additional materials or take other measures for the consideration of an application or complaint, the term of consideration of an application or complaint may be exceptionally extended by the director. may be extended for one month and the person who filed the application or complaint will be informed about it. Citizens admitted to the theater will be given an explanation of their appeal at that time, and depending on the essence of the issue, the authors of the appeal may be informed in writing about the results of its consideration.

Written appeals without a citizen's surname (first name, patronymic), place of residence or false information about him or her, as well as unsigned, are considered anonymous and will not be considered. .

If it is not within the competence of the Theater to solve the issues raised in citizens' appeals, they will be sent to the relevant bodies within five days at the latest, and the citizen will be informed about it.

At the end of each day, the specialist of the theater directorate registers citizens' appeals and analyzes the work done with them, takes measures to prevent violations of the law. At the end of the month, he summarizes the appeals received from citizens to the Theater and analyzes them according to their content. Introduces analytical data to the discussion of Theater meetings